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Policies/Legal

Service Description and Conditions of Use
(Most recent update 8/12/08)

At ….OnTheGo…. it is our goal to help luggage and personal effects to be re-united with their owners as quickly as possible, while taking care to keep the owners safe. Therefore, our service was created to assist in re-uniting lost luggage with its owners as quickly as possible no matter where or when the luggage or personal item is lost in the United States or it holdings, and Canada. Unfortunately we cannot and will not make any claims of being able to help reunite any item and its owner in Mexico, South or Central America, or any location other than the North American Continent. Our service is limited to function only in the locations where the “800 Toll-Free” telephone system works.

Definitions:

1. ….OnTheGo…. herein shall be known as “the Company” and includes PrivacyProtectionOnTheGo.com, ProtectionTags.com, and Pet Services USA, Inc.
   
   
2. Customers/Members – Anyone who enrolls with our service, and renews the service annually shall be considered a much-valued Customer/Member.
   
   
3. Membership – A member shall be defined as the person or persons who registered with our service, or their family members who claim and use the same contact information as the original member who signed up with ….OnTheGo….. Anyone who wants different phone connection information and/or a different ID number must have their own membership, even if they share the same mailing address.
   
   

Terms and Conditions:

1. Service Period – each member is enrolled with our service for a full year starting from the date full payment is confirmed to one year (365 days) later, unless such service is altered according to paragraphs five (5), six (6), and ten (10) below.
   
   
2. Service – Our goal is to give assistance to our members to reunite them with their lost luggage and/or personal items as quickly as possible. To that goal, our members must acknowledge and accept that our Company representatives may check any calls that come into our service that profess, by calling our service and entering the owner’s ID number, that they have located an item bearing one of our tags or a label bearing our call connect toll free number and the member’s ID number. While our call forwarding service is the primary connection between the luggage finder and its owner, our Company representatives will also attempt to located owners via any means that owner has given our Company, including, but not limited to telephone, e-mail, fax, and the U.S. mails. Such added contact attempts shall be limited to business hours, Monday through Friday, 9 a.m. to 5 p.m. , and Saturdays 9 a.m. to Noon , Pacific time. A Company representative MAY attempt such additional connects to members at other times, but such additional service outside of business hours is NOT guaranteed.
   
   In the event the member cannot be immediately located, a company representative will, during normal business hours attempt to determine if the item can be retained at it’s finders location while we continue to try to reach the member via their other contact sources that were included in their application.
   
   Our service is limited to making our best effort to connect personal items or luggage finders and our members and to do so as quickly as possible. However, we cannot and will not
   
   
   1. Guarantee the safety and/or maintenance of such items by their finder.
      
      
   2. Guarantee or warrantee the condition an item that may be returned to our members.
      
      
   3. We do NOT and will NOT arrange shipping from the finder to the member. Any shipping arrangements a member makes with a finder are made exclusively between those parties without any Company involvement or endorsement in any way.
      
      
      
3. Refunds / Return Policy
   All monies submitted to the Company for membership will be refunded to a member if the request for refund is submitted by e-mail or telephone AND the new member’s welcome packet has not yet been shipped out. (New membership packets are usually shipped within 1-7 days from date purchase is confirmed by monies clearing.)
   
   If a refund is requested AFTER the new member’s packet has been shipped AND less than 30 days from the order date, a refund of the membership (minus the one time sign-up fee) shall be provided IF the tag issued by the company  with membership packet are returned (at the expense of the member) to the company in unused condition.
   
   If the member has ordered any additional tags (more than the tag issued with their membership) these tags are a custom order and would have been shipped from the manufacturer directly to the member. Because they are a custom made item, they are NOT refundable unless the order can be cancelled prior to the additional tags being  ordered to be made for the member.
   
   After the first thirty (30) days from the date of order placement, NO refunds will be issued. However, current memberships can be transferred to another party for the remainder of the membership period being transferred. Such transfers can only be done by mail, not via our website. The current member must:
   
   
   1. Make such request for transfer in writing AND be signed by the current member approving the transfer.
      
      
   2. Include the new members contact information including mailing address and contact telephone numbers.
      
      
   3. Note: A notice of request for transfer can be made via e-mail, but a hard copy from PrivacyProtectionOnTheGo.com website must also be sent (including approval signature) via US mail (Certified Mail with return receipt requested is strongly suggested)
      
      
   4. The hard copy of the transfer request must be received by the Company at least ten (10) business days before such transfer is to take place.
      
      
      
4. Repeated Events or Excessive Use– Each member registered with our service can incur six (6) lost item finder/ member connect events per year. (However, due to increased costs, each event that includes calls to or from Canada will be counted as two (2) events, and any event that occurs in Mexico shall be counted as three (3) events.)
   
   Each lost item “connect event” is considered an event each time a member receives a call connected through our system. Such calls are assumed to be from a personal item locator to a member.
   
   If more than six (6) connect events occur in any year of service, customer understands an additional charge of five dollars ($5.00) per event, or seven dollars ($7.00) per additional event if lost or reported in Canada, and ten dollars ($10.00) if the loss or reported in Mexico will be charged to cover long distance charges incurred by the Company and its representatives while trying to reunite the Customer and their found item. Such charges will be required to be paid after each event in excess of the call limits as described above, before the service is allowed to continue for the balance of the contracted year of service.
   
   ….OnTheGo…. is not a call forwarding service for personal use, and excessive use of member call connects will be considered an abuse of member privileges and will cause a membership to be suspended until extra charges incurred are paid in full.
   
   
5. Keeping Information Current - Member understands and hereby acknowledges such understanding that it is their sole responsibility to keep their contact information current. Members can notify the Company of changes via our website, by calling the Company directly, by US mails, or by e-mail. We cannot be held responsible, and do NOT accept responsibility for contacting any member to determine if their contact information is current and/or up to date.
   
   
6. Message Privacy - Customer agrees, hereby acknowledges, and understands that any telephone message coming into the service may be checked, listened to, or in some other way monitored by a Company representative for the purpose of determining what assistance can be given to reunite the personal item and our member as soon as possible. Any communications through our service are only private as between the member, the member’s item finder, the Company and/or its representatives, and the Company’s call-connect service provider and their representatives.
   
   
7. Privacy – Customer can be assured we never release your personal contact information or your credit card information to any other service, group, person, business, agency, or entity, and especially not to your luggage or personal property finder, except as authorized in writing by the member, unless subpoenaed by law enforcement.
   
   All our customer credit card information is protected by Authorize.net which encrypts your credit card information and only gives ….OnTheGo…. your payment information. We do not receive your credit card number, expiration dates, or ID codes.
   
   All ….OnTheGo…. customer contact information, including but not limited to addresses and/or phone number, is protected from unauthorized exterior access by maintaining our customer database on computers completely separate from any computer that is used for and/or has access to the internet. In addition, those computers are also protected by password and limited access to that data within the company itself.
   
   
8. Liability – We cannot claim, warrant, or in any way guarantee that any lost luggage or personal item will ever be located or returned, nor can we guarantee the located item will be returned intact. In addition, we cannot and will not guarantee a positive outcome of the item’s care before it can be returned to the member. Therefore, the company can accept no liability, and owner agrees to hold ….OnTheGo…., Pet Services USA, Inc., and its employees and representatives harmless from any liability for any injury, damage, or claim of any kind with regard to any item tagged or labeled with our call connect service information or any service authorized under the instructions included in the application and any changes in membership authorized by the member now or in the future.
   
   
9. Not Responsible for Electronic Contacts - ….OnTheGo…. cannot be responsible for owner/member’s receipt of e-mails or other electronic communications, nor can we guarantee electronic communications will be received from the owner/member. If the owner/member has important changes or updates to their application information, it is strongly advised to confirm receipt of such information by the Company via either to US Postal Service or by telephone call directly to a Company representative.
   
   
10. Guarantee of Our Basic Tags - ….OnTheGo…. uses only top quality tags and therefore guarantees its basic ID tags against becoming unreadable by reason of rub wear, and/or against breakage. In the event a tag needs to be replaced, such replacement will be done free of charge, and free of shipping costs, but only if the tag being replaced is sent to the Company for inspection. We cannot improve the tags without seeing what and how a failure has occurred.
    
    The Company will NOT guarantee against loss of a tag and will not replace a tag unless the damaged one is returned first. If a replacement tag is ordered and paid for by a member, the Company will not refund such monies as a replacement tag for a damaged one. Free replacement tags can only be ordered by the Company and will be mailed to the address of that member that is in the ….OnTheGo…. database when a damaged tag is returned.
    
    

    Our basic tags are manufactured just for the Company and our members.  Any other luggage tags we may sell are evaluated for quality before they are sent to you but the Company cannot and will not guarantee their quality other than the guarantee given directly to you by the manufacturer of that merchandise.

11. Service Area is USA Domestic/Canadian Only - ….OnTheGo…. call connect service only works with the North American 800 number Toll Free system. Therefore, our service is only available and functional on the North American Continent, Hawaii , and in Canada . Occasionally the 800 system works in parts of Mexico but it is not guaranteed and we strongly recommend AGAINST relying on our service to protect your possessions in Mexico , Central or South America , or on any other continent in the world.
    
    
12. Additional Labels – The Company allows and encourages members to make labels for personal items that cannot bear, or are too small for, a luggage tag. Such labels should say “If found call”, then our toll free caller connect number, as well as that member’s ID number. Some members choose to add the word “reward” as well. The Company cannot and will not participate in endorsing or enforcing any reward offering. The Company recommends such labels be printed on a printer as opposed to hand written labels as they tend to be taken more seriously if they appear more professional. We also recommend labels be printed on a laser printer rather than an ink jet printer because the labels will remain readable much longer.
    
    
13. Entire Agreement - The above is the entire agreement between the Company and its member customers. By signing the application and/or paying with credit card, e-check, or cash, the member acknowledges he/she has read, understands, and agrees to the terms and conditions of this agreement. In the event any portion of this agreement is found to be unenforceable, the rest of the agreement shall stand without said portion.
    
    
14. ….OnTheGo…. is wholly owned by Pet Services USA, Inc., a Nevada Corporation. Any and all disputes hereunder shall be interpreted and enforced under Nevada State laws and statutes.