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Service Period – each member is enrolled
with our service for a full year starting from the date full
payment is confirmed to one year (365 days) later, unless
such service is altered according to paragraphs five (5),
six (6), and ten (10) below.
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Service
– Our goal is to give assistance to our members to reunite
them with their lost luggage and/or personal items as quickly
as possible. To that goal, our members must acknowledge and
accept that our Company representatives may check any calls
that come into our service that profess, by calling our service
and entering the owner’s ID number, that they have located
an item bearing one of our tags or a label bearing our call
connect toll free number and the member’s ID number.
While our call forwarding service is the primary connection
between the luggage finder and its owner, our Company representatives
will also attempt to located owners via any means that owner
has given our Company, including, but not limited to telephone,
e-mail, fax, and the U.S. mails. Such added contact attempts
shall be limited to business hours, Monday through Friday,
9 a.m. to 5 p.m. , and Saturdays 9 a.m. to Noon , Pacific
time. A Company representative MAY attempt such additional
connects to members at other times, but such additional service
outside of business hours is NOT guaranteed.
In the event the member cannot be immediately located, a company
representative will, during normal business hours attempt
to determine if the item can be retained at it’s finders
location while we continue to try to reach the member via
their other contact sources that were included in their application.
Our service is limited to making our best effort to connect
personal items or luggage finders and our members and to do
so as quickly as possible. However, we cannot and will not
1. Guarantee the safety and/or maintenance of such items by
their finder.
2. Guarantee or warrantee the condition an item that may be
returned to our members.
3. We do NOT and will NOT arrange shipping from the finder
to the member. Any shipping arrangements a member makes with
a finder are made exclusively between those parties without
any Company involvement or endorsement in any way.
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Refunds
/ Return Policy
– All
monies submitted to the Company for membership will be refunded
to a member if the request for refund is submitted by e-mail
or telephone AND the new member’s welcome packet has
not yet been shipped out. (New membership packets are usually
shipped within 1-7 days from date purchase is confirmed by
monies clearing.)
If a refund is requested AFTER the new member’s
packet has been shipped AND less than 30 days from the order
date, a refund of the membership (minus the one time sign-up
fee) shall be provided IF the tag issued by the company with
membership packet are returned (at the expense of the member)
to the company in unused condition.
If
the member has ordered any additional tags (more than the
tag issued with their membership) these tags are a custom
order and would have been shipped from the manufacturer directly
to the member. Because they are a custom made item, they are
NOT refundable unless the order can be cancelled prior to
the additional tags being ordered to be made for the member.
After the first thirty (30) days from the date of order placement,
NO refunds will be issued. However, current memberships can
be transferred to another party for the remainder of the membership
period being transferred. Such transfers can only be done
by mail, not via our website. The current member must:
1. Make
such request for transfer in writing AND be signed by the
current member approving the transfer.
2. Include the new members contact information including
mailing address and contact telephone numbers.
3. Note: A notice of request for transfer can be made via
e-mail, but a hard copy from PrivacyProtectionOnTheGo.com
website must also be sent (including approval signature)
via US mail (Certified Mail with return receipt requested
is strongly suggested)
4. The hard copy of the transfer request must be received
by the Company at least ten (10) business days before such
transfer is to take place.
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Repeated
Events or Excessive Use
– Each
member registered with our service can incur six (6) lost
item finder/ member connect events per year. (However, due
to increased costs, each event that includes calls to or from
Canada will be counted as two (2) events, and any event that
occurs in Mexico shall be counted as three (3) events.)
Each lost item “connect event” is considered an
event each time a member receives a call connected through
our system. Such calls are assumed to be from a personal item
locator to a member.
If more than six (6) connect events occur in any year of service,
customer understands an additional charge of five dollars
($5.00) per event, or seven dollars ($7.00) per additional
event if lost or reported in Canada, and ten dollars ($10.00)
if the loss or reported in Mexico will be charged to cover
long distance charges incurred by the Company and its representatives
while trying to reunite the Customer and their found item.
Such charges will be required to be paid after each event
in excess of the call limits as described above, before the
service is allowed to continue for the balance of the contracted
year of service.
Our service is not a call forwarding service for personal
use, and excessive use of member call connects will be considered
an abuse of member privileges and will cause a membership
to be suspended until extra charges incurred are paid in full.
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Keeping
Information Current
– Member
understands and hereby acknowledges such understanding that
it is their sole responsibility to keep their contact information
current. Members can notify the Company of changes via our
website, by calling the Company directly, by US mails, or
by e-mail. We cannot be held responsible, and do NOT accept
responsibility for contacting any member to determine if their
contact information is current and/or up to date.
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Message Privacy
– Customer
agrees, hereby acknowledges, and understands that any telephone
message coming into the service may be checked, listened to,
or in some other way monitored by a Company representative
for the purpose of determining what assistance can be given
to reunite the personal item and our member as soon as possible.
Any communications through our service are only private as
between the member, the member’s item finder, the Company
and/or its representatives, and the Company’s call-connect
service provider and their representatives.
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Privacy
– Customer
can be assured we never release your personal contact information
or your credit card information to any other service, group,
person, business, agency, or entity, and especially not to
your luggage or personal property finder, except as authorized
in writing by the member, unless subpoenaed by law enforcement.
All
our customer credit card information is protected by Authorize.net
which encrypts your credit card information and only gives
our company your payment information. We do not receive your
credit card number, expiration dates, or ID codes.
All of our customer contact information tha is given to us,
including but not limited to addresses and/or phone number,
is protected from unauthorized exterior access by storing
our customer database on computers completely separate from
any computer that is used for and/or has access to the internet.
In addition, those computers are also protected by password
and limited access to that data within the company itself.
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Liability
– We
cannot claim, warrant, or in any way guarantee that any lost
luggage or personal item will ever be located or returned,
nor can we guarantee the located item will be returned intact.
In addition, we cannot and will not guarantee a positive outcome
of the item’s care before it can be returned to the
member. Therefore, the company can accept no liability, and
owner agrees to hold our company, Pet Services USA, Inc.,
and it's various applications, and its employees and representatives
harmless from any liability for any injury, damage, or claim
of any kind with regard to any item tagged or labeled with
our call connect service information or any service authorized
under the instructions included in the application and any
changes in membership authorized by the member now or in the
future.
- Our
Service is for the Protection of Inanimate Personal Property
Only
– Our
service is for the protection and retieval of luggage, personal
property, and other inanimate items only. We do not allow our
service to be used as identification for any persons, regardless
of age, and/or for any animal or pet, regardless of species
or breed. Any member who is found to ignore this policy will
have his or her membership immediately revolked without any
refund of monies regardless of how long they have been a member
in our service. In addition, those members will not be allowed
to be members again at any time in the future.
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Not
Responsible for Electronic Contacts
– We
annot be responsible for owner/member’s receipt of e-mails
or other electronic communications, nor can we guarantee electronic
communications will be received from the owner/member. If
the owner/member has important changes or updates to their
application information, it is strongly advised to confirm
receipt of such information by the Company via either to US
Postal Service or by telephone call directly to a Company
representative.
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Guarantee
of Our Basic Tags
– We
use only top quality tags and therefore guarantees its basic
ID tags against becoming unreadable by reason of rub wear,
and/or against breakage. In the event a tag needs to be replaced,
such replacement will be done free of charge, and free of
shipping costs, but only if the tag being replaced is sent
to the Company for inspection. We cannot improve the tags
without seeing what and how a failure has occurred.
The Company
will NOT guarantee against loss of a tag and will not replace
a tag unless the damaged one is returned first. If a replacement
tag is ordered and paid for by a member, the Company will
not refund such monies as a replacement tag for a damaged
one. Free replacement tags can only be ordered by the Company
and will be mailed to the address of that member that is in
our database when a damaged tag is returned.
Our basic tags are manufactured just for the Company and our
members. Any other luggage tags we may sell are evaluated
for quality before they are sent to you but the Company cannot
and will not guarantee their quality other than the guarantee
given directly to you by the manufacturer of that merchandise.
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Service
Area is USA Domestic/Canadian Only
– call
connect service only works with the North American 800 number
Toll Free system. Therefore, our service is only available
and functional on the North American Continent, Hawaii , and
in Canada . Occasionally the 800 system works in parts of
Mexico but it is not guaranteed and we strongly recommend
AGAINST relying on our service to protect your possessions
in Mexico , Central or South America , or on any other continent
in the world.
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Additional
Labels
– The
Company allows and encourages members to make labels for personal
items that cannot bear, or are too small for, a luggage tag.
Such labels should say “If found call”, then our
toll free caller connect number, as well as that member’s
ID number. Some members choose to add the word “reward”
as well. The Company cannot and will not participate in endorsing
or enforcing any reward offering. The Company recommends such
labels be printed on a printer as opposed to hand written
labels as they tend to be taken more seriously if they appear
more professional. We also recommend labels be printed on
a laser printer rather than an ink jet printer because the
labels will remain readable much longer.
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Entire
Agreement
– The
above is the entire agreement between the Company and its
member customers. By signing the application and/or paying
with credit card, e-check, or cash, the member acknowledges
he/she has read, understands, and agrees to the terms and
conditions of this agreement. In the event any portion of
this agreement is found to be unenforceable, the rest of the
agreement shall stand without said portion.
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Pet
Services USA, Inc., and our various applications,
is a Nevada Corporation. Any and all disputes hereunder shall
be interpreted and enforced under Nevada State laws and statutes.
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