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We Accept These Credit Cards
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THE Travelers Privacy Protection Service
Frequently Asked Questions
Below is a list of frequently asked questions. If your question is not answered here, please contact us so that we can speak with you directly. This is an abbreviated FAQ, and more information can be found in our Policies/ Legal page.
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What to do when your bag is found or it you find a bag with our tag or label.
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....OnTheGo.... General Questions
What to do when your bag is found or it you find a bag with our tag or label.
How does your service work?
Each membership receives a FREE key-ring tag. All engraved tags have our toll-free number and your ID number. If someone finds your bag or any personal item bearing that toll-free number and your ID number, they call our toll free phone number, enter your ID number and the system knows to transfer that call directly to you in real time to up to 4 of your own phone numbers. YOU get the calls directly but there is no traceable personal information on your personal property items.
Why do we need your tags?
Due to the ease of internet searches for addresses when cross referenced with your home phone number, this can put your home, its contents, and your family at risk. Law enforcement now says putting your own personal information on ID tags can be a very risky thing to do. Using our tags you get the call if your personal property is found, but there is no traceable personal info on the tag.
I have luggage tags already with my home phone and address on them.
Law enforcement strongly advises not to openly display your personal contact information. Even if you just have a home phone number on the tag, anyone with much internet experience can use that number to search for your address, even if your phone number is unlisted. With our service, you get the calls directly, but there is no traceable personal information that an unscrupulous person can use against you.
How will I know if my bag is found?
If someone finds your bag or other personal property and calls you, the call is forwarded to up to 4 of your own phone numbers automatically. If your phone is off, as it must be during flights, if your bags finder left a message you can get the message when you turn your phone on. In rare instances, if the caller doesn’t leave a message, a company rep may be able to retrieve the caller’s number from our system upon request by the member.
What does it cost?
We have 2 levels of service:
- Basic Service - At this level, calls are transferred to just 1 phone number. The 1st year of Basic service is $29.95. If you sign up for a 2nd year initially, it is only $19.95. Thereafter, the annual renewal is only $24.95.
- Premium Service (calls are transferred to up to 4 phone numbers, in the order you designate): The 1st year of Premium service is $34.95. If you sign up for a 2nd year initially, it is only $24.95. Thereafter, the annual renewal is only $29.95.
Both levels of service receive one (1) key ring tag FREE (a $6.00 value) and FREE POSTAGE TOO. Additional tags can be ordered through our website anytime.
What do I get for my money?
You receive 1 full year of our 24/7 protection for any item bearing our toll free number and your unique ID number. You can use the toll free number and your ID number on all your personal property—anything you can take out of the house and potentially loose. In addition, you receive a top quality, key ring tag that is deeply engraved with our toll free number and your personal ID number. The tag is FREE which is a $6.00 value.
What about small items that are too small for a luggage tag?
We encourage you to create your own adhesive tags of any size to fit your personal items that can be lost like cell phones, glasses cases, purses, wallet, computers, PDAs, backpacks, etc. Even hand written tags with the words “If found call” then include our toll free number and your ID number can be used if you so choose.
What is the size of the tags?
The large (luggage) tags are about 1 ½ inch in diameter and the key ring tag is about 1 inch in diameter. Both are high impact plastic with brass hole protector and both are guaranteed against rub damage (to the state of being unable to be read) or breakage. We will replace them FREE of charge if they break or become unreadable due to rub wear, but we will need to actually see the damaged tag before a replacement can be issued.
Can I order a membership as a gift?
Yes. Simply go to the ORDER NOW page, select the service level you want, order additional tags if desired, and at checkout, enter the person's shipping information so it will be sent directly to them.
Will my personal information be safe with ....OnTheGo....?
Yes. We never give any information about our members to any person or business. If fact, to prevent hacking, all our membership information is stored on a separate computer that has no internet connection. In addition, we give no info to anyone that finds your luggage. If you cannot be reached by our system and someone calls a company representative, we will take the caller’s contact information, call you, and give you the information. You can use it however you choose.
If I use ….OnTheGo…. service, do I need travel insurance too?
Yes. Travel insurance covers much more than a lost bag.
Can I change my contact information myself online?
Yes, on our Member Login page. To protect your privacy, we don’t keep our member info on the same computer used for internet access, so there is no possibility of hacking. So when you go onto the update info page, you enter just the info to be changed and we will update on our end within 24 hours during week-days, or on Monday if entered on the week-end. If you need an update sooner you will have to call the company directly.
Can I change my personal contact information, change phone numbers, or change to a vacation address?
Yes. Just go to our Member Login page, login, and enter the data you want changed. Your information in our database will be updated within 24 hours during week-days, or on Monday if update is entered on week-end.
I still have questions, can I speak to a real person?
Yes. Just call our toll free number. 877-708-2717.
Ordering Online
What are the shipping and handling charges?
There are none, they are included in the 1st year membership order. If you are ordering additional tags, they are mailed 1st class FREE.
Which payment methods do you accept?
We accept payments using Visa, Mastercard, American Express & Discover.
Will my credit card number be safe?
Yes. We use Verisign and a leading online credit card company, for your protection. All your personal information is encrypted, and none is even forwarded to us. We only receive your name, shipping information, the date of the transaction, and the amount of the payment received.
Can I change my contact information myself online?
Yes, on our Member Login page. To protect your privacy, we don’t keep our member info on the same computer used for internet access, so there is no possibility of hacking. When you go onto the update info page, you enter just the info to be changed and we will update on our end within 24 hours during week-days, or on Monday if entered on the week-end. If you need an update sooner you will have to call the company directly.
I prefer not to order online, can I still order a membership?
Yes. You can print out our application in PDF form and mail it to us along with a check for the service level you desire. Your membership will begin, and your tags will be mailed to you, as soon as your check clears.
Returns
All monies submitted to the Company for membership will be refunded to a member if the request for refund is submitted by e-mail or telephone AND the new member’s welcome packet has not yet been shipped out. (New membership packets are usually shipped within 1-7 days from date purchase is confirmed by monies clearing.)
If a refund is requested AFTER the new member’s packet has been shipped AND less than 30 days from the order date, a refund of the membership (minus the one time sign-up fee) shall be provided IF the tags issued by the company with membership packet are returned (at the expense of the member) to the company in unused condition.
If the member has ordered any additional tags (more than the tag issued with their membership) these tags are a custom order and would have been shipped from the manufacturer directly to the member. Because they are a custom made item, they are NOT refundable unless the order can be cancelled prior to the additional tags being ordered to be made for the member.
After the first thirty (30) days from the date of order placement, NO refunds will be issued. However, current memberships can be transferred to another party for the remainder of the membership period being transferred. Such transfers can only be done by mail, not via our website. The current member must:
- Make such request for transfer in writing AND be signed by the current member approving the transfer.
- Include the new members contact information including mailing address and contact telephone numbers.
- Note: A notice of request for transfer can be made via e-mail from the our website, but a hard copy must also be sent (including approval signature) via US mail (Certified Mail with return receipt requested is strongly suggested)
- The hard copy of the transfer request must be received by the Company at least ten (10) business days before such transfer is to take place.
For more on our Returns & Refund Policy, please click here.
Web Site Privacy Policy
Customer can be assured we never release your personal contact information or your credit card information to any other service, group, person, business, agency, or entity, and especially not to your luggage or personal property finder, except as authorized in writing by the member, unless subpoenaed by law enforcement. For more on our Privacy Policy, please click here.
I still have questions, can I speak to a real person?
Yes. Just call our toll free number. 877-708-2717.
What to do if your bag or personal property is found.
Somebody has found my bag! What do I do next?:
- If the item is found in close proximity to where you are, you can arrange to meet the caller face to face in a safe, very public place. We recommend meeting at the local police or sheriff’s department. There are frequently police offices in terminals were you might be traveling. (Just make sure there is someone there during the time you want to meet—this office might not be manned 24/7 like a police station.) Arrive early and explain why you are there. They probably won’t “officiate”, but they will want to know why you are hanging around. Just explain that someone found your property and has been kind enough to offer to return it, but that this person is unknown to you, and you wanted a safe place to meet them. Also, use a little common sense—leave expensive jewelry, clothing, furs, and cars at home, especially if you are offering a reward. Give your property’s finder very little information about yourself (you really don’t need to ever give your correct name, but just a first name is all your benefactor needs to know). Also, remember, a vehicle’s license plate number can be traced as well. NEVER give a reward as a personal check if your home address is on the check. Also, if you want to give them a phone number to contact you directly, NEVER give them your home phone number for any reason. A cell phone is much less traceable.
- If the item is found too far away to drive to a meeting location to retrieve your property, you will have to arrange to have it shipped to you. If the carrier you were traveling on was the locator of your bags, try to get them to ship it to your home or to the local terminal if you don’t mind going to pick it up. However, if the finder is a private citizen NEVER give your home address as the shipping address. The caller may tell you they are a long way from you when in fact they are very near—that means they are near your home too. Get a phone number and/or backup contact info on the person and tell them you’ll call them back when you have made shipping arrangements. Remember to only give your cell phone number as the means by which UPS can contact you when it arrives
You have several options but under no circumstances do you want to have the item shipped to your home address because you don’t want to have to give that address to a total stranger. If you have an office or business location, that is much safer. If you don’t have such a location, ask a friend, your doctor’s office, or your insurance agent if you can have a parcel shipped to them and TO YOUR ATTENTION. This does 2 things, protects your home, and has the bag being shipped to an office where someone is there during business hours to receive the parcel.
Another idea for a “ship to” location, is to make a quick call to the UPS or FedEX terminal closest to you and ask if they allow things to be shipped to them as “will call”—which means it is shipped to their location and when it arrives, they call you and you can go pick it up.
Once you have decided on the “ship to” address, have the locator take your property to a UPS (United Parcel Service) or FedEx shipping location (like Kinko’s or Mail Boxes Etc.). Have the locator ask the clerk to call you for payment and ask if you can give them your credit card over the phone (some will, some won’t). If they won’t take payment over the phone, you will have to go to that shipper’s location near you and prepay the shipping from your end.
One more suggestion, if you find a person helpful enough to go through all this to help you get your property back, you might want to consider a reward—just don’t’ send a personal check. Mail them a money order or even a “universal” prepaid gift certificate like American Express or Master Money.
If you have a Post Office box as an address, you might want to have your property shipped to you there. But, the
US
Post Office won’t guarantee the shipping and their tracking is inconsistent plus their fees usually are more costly than UPS or FedEX. Remember, you don’t want it “lost” again in the USPS system!
I found a bag with an ….OnTheGo…. tag or label on it. What do I do next?
- Call the toll free number on the tag or label.
- When the system prompts you to do so, enter the ID number on the tag or label, then wait. The system will automatically connect you to the owner of that item.
- If your call is transferred to an answering machine or voice mail and you don’t want to leave a message for the item’s owner, just call our toll free number again then press “0” and your call will be transferred to an ….OnTheGo…. company representative.
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